Yes! Your safety and peace of mind are our priority. We’re fully insured for both domestic and commercial work, and registered with Gas Safe, TrustATrader, and Checkatrade. Every engineer on our team is fully qualified to Level 3 standard and has completed a full apprenticeship, so you can feel confident you’re in safe hands.
We stand behind the quality of our workmanship. All services come with a 2-year guarantee as standard, which is above the industry norm. For complete bathroom and kitchen renovations, we offer an extended 5-year guarantee because we believe in delivering results to our clients that last.
We class emergencies as situations where there is active or severe water damage within your home. We may also prioritise urgent heating issues for elderly or vulnerable customers, especially where there is no heating or hot water.
If you suspect a gas leak, treat it as an immediate emergency. Turn off your gas at the meter, ventilate the property by opening doors and windows, and call 0800 111 999. Avoid using any electrical switches and leave the property until it has been checked and made safe. We’ll then be able to carry out any follow-up repairs as needed whenever you’re ready.
To ensure a smooth and efficient visit, please make sure the work area is clear and easily accessible. In some cases, we may need to briefly turn off your water supply, so it’s a good idea to fill the kettle beforehand and pause any appliances such as washing machines or dishwashers.
Booking is simple. Call our office on 01392 712828 during working hours, or get in touch outside of these hours if you have an emergency. You can also contact us via email at [email protected].
When contacting us, please provide details of the work required, your address, phone number, and your preferred appointment date and time so we can schedule your visit efficiently.
Keeping you informed is part of our service. You’ll receive a booking confirmation as soon as your appointment is scheduled, followed by a reminder 24 hours in advance.
On the day of your visit, your engineer will send a message when they’re on their way, along with a live tracking link so you can follow their arrival in real time.
Not at all. We organise our appointments in two-hour time slots, so you have a defined window for your visit. We’ll also do our best to accommodate your preferred time and may be able to provide more accurate arrival times where availability allows.
It depends on the job as every bit of work is different, so we’ll always give you a clear, tailored quote based on what you need.
We try to book people in as quickly as possible and can often offer flexible appointment times. Just contact the office on 01392 712828 or [email protected], and we’ll let you know our next availability.
Absolutely – life happens! Simply contact our office in advance if you need to cancel or reschedule your booking. Please note that if we’re not notified 24-48 hours prior to the engineer’s arrival, our call-out fee may apply.
Absolutely. We provide free, expert advice over the phone. Contact us at 01392 712828 or [email protected], and one of our knowledgeable team members will assist you.
Timings vary depending on the scope of work:
For larger projects, we’ll arrange a site visit to give a tailored quote and an accurate schedule, so you know exactly what to expect.
Yes, we provide both options to all clients. For larger or more complex jobs, we’ll visit your home or premises to offer free advice, planning guidance, and a detailed estimate. There is no obligation to proceed with any work.
Absolutely. We offer professional second opinions, providing expert advice and a clear explanation of your options so you can make an informed decision. For simple questions, we can connect you directly with an engineer over the phone. If the issue is more complex, we’ll arrange an on-site visit to assess the situation in person.
We offer simple payment options: cash, card or BACS. You can settle the payment at the end of your appointment or once you’ve received our invoice.
Why us?
